1. Free Trial

All new SmartlyServe accounts start with a 14-day free trial with no credit card required. During this period you are not charged, and no refund is applicable as no payment has been made. Cancel any time during the trial at no cost.

2. Monthly Subscriptions

Situation	Refund Eligibility
Cancel before renewal date	Access until end of paid period — no refund for unused days
Cancel within 48 hours of new billing cycle	Full refund of that billing cycle charge
Accidental double charge	Full refund of duplicate charge
Service outage >24 hours in a calendar month	Pro-rated credit for downtime period
Technical issue preventing use, unresolved 7+ days	Reviewed case-by-case

3. Annual Subscriptions

Situation	Refund Eligibility
Cancel within 30 days of initial purchase	Full refund if fewer than 2 billing months used
Cancel after 30 days	Pro-rated refund for remaining unused complete months
Renewal charge (annual)	Full refund if cancelled within 7 days of renewal
Plan downgrade mid-year	Credit applied to next billing cycle

4. What Is Not Refundable

• Monthly subscription fees for months already used/partially used (beyond the 48-hour window)
• Add-on features or one-time setup fees
• Accounts terminated for violations of our Terms of Service
• Charges more than 90 days old (unless we agree otherwise)

5. Service Credits

For service disruptions, SmartlyServe may issue account credits rather than cash refunds. Credits are applied to your next billing cycle and do not expire for 12 months.

6. How to Request a Refund

Email billing@smartlyserve.com with:

• Your account email address
• The date of the charge
• The reason for your refund request

We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days back to your original payment method.

7. Statutory Rights

If you are a consumer in the UK, EU, or other jurisdictions, you may have additional statutory rights that override this policy. Nothing in this policy limits your statutory consumer rights under applicable law, including the right to cancel a digital service contract within 14 days of purchase under the UK/EU Consumer Rights Directive (subject to the service not having been fully performed with your consent).

8. Contact

Billing questions: billing@smartlyserve.com
General enquiries: hello@smartlyserve.com